Laser

Energy Buying Group

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Current Frequently Asked Questions

Flexible Procurement

• What is the difference between Fixed Term Fixed Price (FTFP) and Flex Contracts?
• What Contract Options are available within Flexible Procurement?
• What is the Contract Length and Why?
• Can we opt-out during this time?
• Can we swap between PIA and PWP throughout the contract duration?
• When can we join?
• Who are the current Flexible Suppliers?
• How were these chosen?
• What advantages are there with liasing with one supplier?
• How are purchases made?
• What is the Risk Premium?
• What risk approach does LASER take?
• What would happen if market conditions were to spike sharply?
• What savings would I see by going Flexible?
• How often will my prices change?
• When will I know my new price?
• What happens if a site is demolished or sold?
• What is the cut-off date for sites to be included in the Flexible basket?
• When will I receive my contract?
• What is a reference price?
• What is a reconciliation?
• Flexible Contract summary

Gas

• What is a MPR?
• What is a MSN?
• What types of Gas Meters are there?
• Understanding your Gas Invoice
• How to read gas meters
• Gas Meter Readings
• How to work out your gas bill

Electricity

• What is a MPAN?
• What is a MSN?
• What types of Electricity Meters are there?
• Available Capacity explained
• How to read Electricity meters
• Reactive Power explained
• What is a MOP (Meter Operator) invoice?
• My meter isnt consuming, why I am still receiving invoices?
• Who do I contact in the event of loss of power?

Invoicing

• Why do I receive estimated invoices?
• Do I have to pay on estimated invoices?
• Why have I received credits and recharges?
• Can I send in my meter reads?
• Why is there a delay in receiving invoices?
• Why I am still paying standing charges when my meter isn’t consuming (static)?
• How do I change my invoices address?
• Can I receive invoices via email?
• Who do I contact if my site is due to be sold/demolished or there is a change of occupier?
• What are LASER’s payment terms?
• What payment options do you offer?
• Who do I contact if I have a query?
• Why are there no meter readings on my electricity invoice?

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