service

FAQ

Flexible Procurement

What is the difference between Fixed Term Fixed Price (FTFP) and Flex Contracts?

Traditionally LASER have offered a FTFP contract that would be secured on one given day, usually for a 1 to 3 year duration. Using this approach a contract has to be secured within a restricted timeframe, leaving the customer exposed to spikes in the market. Advantages of this approach are that if prices are struck when the market is low, prices can be secured at this level for up to 3 years, therefore avoiding potential market volatility during this period. Disadvantages are that a contract may have no option but to strike during a market high, leaving the customer exposed to high prices.  Due to the nature of the tendering procedure it is not possible to secure a significant number of contracts at market lows, and the market position on the date of tender return will be unknown.

A Flexible Contract (recommended method of setting contracts in place from Central Government: www.ogc.gov.uk/documents/Energy_Guidance_for_Schools_Design.pdf) allows for the aggregation of all energy requirements into one ‘basket’ of energy and for this to be purchased on the wholesale market at a precise value. An amount or 'clip' of energy can be purchased up to 4 years in advance. Many individual clips are bought. This forward view is a layered risk approach that can help to minimise the volatility of energy prices. This is carried out by aggregating the volumes of all the local authorities and public bodies involved into one single portfolio smoothing out demand shape and making an attractive pattern of use. This ability provides the opportunity to purchase energy requirements at optimum times reacting immediately to market movements.

What Contract Options are available within Flexible Procurement?

LASER have two flexible options: Purchase In Advance (PIA) and Purchase Within Period (PWP).

PIA refers to purchasing all energy requirements for that given year in advance of the contract start date (1st October annually), the contract rate is therefore known prior to the start of the supply period.   The customer is given budgetary certainty whilst benefiting from the flexible procurement. Purchases can be made for up to four years in advance, thus giving the ability to make future unit rate forecast based on market view and transactions completed.

PWP refers to purchasing a percentage of energy before the contract start date (1st October) but a certain volume may be left open giving the option to purchase closer to the supply period to take advantage of falls in the market. Financial controls are in place to keep the risk of higher energy prices to a minimum.

What is the Contract Length and Why?

The current flexible contract expires 30th September 2016. Organisations joining the flexible contract on the anniversary of 1st October will also have this expiry date. This allows LASER to purchase energy into future years and take advantage of favourable market conditions.

 

Can we opt-out during this time?

No. When a commitment is made, LASER purchase your energy requirements into future years.

Can we swap between PIA and PWP throughout the contract duration?

Organisations and/or sites can change their portfolio status by giving at least 6 months notice for the next year, i.e. a request received before 31st March in any one year will then facilitate the change for the 1st October of the following year.

When can we join?

Organisations can join, giving a minimum 6 months notice, for the 1st October annually (PIA portfolio) or either 1st April or 1st October for the PWP portfolio.

Who are the current Flexible Suppliers?

Gas: British Gas until 30/09/2012
          Total Gas & Power from 1/10/2012 until 30/9/2016
 
Electricity: Npower until 30/09/2012
                   Npower From 1/10/2012 until 30/9/2016

How were these chosen?

A full OJEU process took place with meetings between LASER and all participating suppliers. Suppliers were then rated on previous performance (including billing, query management and customer services) and what enhancements they were proposing for the flexible contract.

What advantages are there with liasing with one supplier?

  • A dedicated point of contact
  • Accurate data
  • Less registrations, therefore less queries
  • Good LASER / Supplier relations
  • Dedicated team
  • Improvements in electronic billing
  • Overall improvement in service

How are purchases made?

Decisions are made on the basis of up-to-the-minute market information. This is provided to LASER via a Reuters Trading Screen that shows the real-time movement of markets across the world. A minimum of two senior managers are required to be present at any given energy purchase. This is completed by using the optimisation desks at Npower and British Gas.

What risk approach does LASER take?

LASER runs quarterly Governance meetings to review current strategies and purchases made. The Governance panel is made up of an independent Consultant (Cornwall Energy), and representatives from 1 London Borough, 1 County Council and 1 District Council who are included in the Flexible contract.

LASER operate a layered risk approach to purchasing energy with no cross subsidisation between sites or supply years.

What would happen if market conditions were to spike sharply?

LASER would have already purchased a percentage of the volume for any given period, therefore reducing the impact of the market increase. After evaluating the unique market conditions at this time, LASER would make a decision surrounding what (if any) purchases should be made.

What savings would I see by going Flexible?

Savings are represented in many different ways, and OGC savings guidance can be found on this web site and direct from the LASER management.

LASER prefer to use the term 'cost avoidance', as without this methodology or approach other costs would be incurred. An example of this, but one that is not costed, is the ability to purchase near market lows for most members, which would not otherwise be available.

The energy market cannot be index linked, as it is extremely volatile, and true cost 'savings' accrue from a lower absolute outlay. Given the nature of the energy market and the increasing move to renewables, carbon reduction measures, taxation, reduction in generation capacity and increased reliance on energy imports it is very unlikely that any absolute cost reduction will occur on a consistent basis. There may be 'one offs' from a single year move from a high price to a lower rate (from the reduction in high energy prices due to demand destruction), but this will be short term and unsustainable.

LASER internal modelling suggests a 4% to 5% cost avoidance over the FTFP approach over a 4 year period.

LASER publish all results fully, and this cost avoidance figure looks likely to be exceeded.

How often will my prices change?

PIA: Annually (from 1st October)
PWP: 6 Monthly (1st October and 1st April)

When will I know my new price?

LASER commit to providing prices before the first bills are issued.

As the wholesale market purchases may, possibly, be made up to the day before the start of the supply year (30th September for a 1st October commencement), then prices may not be available for 1st October.

What happens if a site is demolished or sold?

Sites can be removed in these circumstances as LASER have built this into the contract.

What is the cut-off date for sites to be included in the Flexible basket?

End of June. Annual consumptions are provided to the supplier at this time for the reasons of purchasing into the future. Any sites after this cut-off date will be added onto a FTFP contract until the anniversary of the flexible contract (1st October in the case of the PIA option, 1st April/1st October for the PWP option).

When will I receive my contract?

Once we receive confirmation of flexible participation and site listings are provided, contract tri-partite agreements will be issued for signature. This will be in advance of the contract start/supply date.

What is a reference price?

This relates to PWP contracts and is the unit price you will be charged during the 6 month period. The reference price set is based on the purchases already made by LASER and the remaining open volume.

What is a reconciliation?

This refers to the ‘savings’ made with regards to the PWP contract. This is the difference between the reference price and the outturn price at which the actual energy was purchased on the wholesale market).

The reconciliation occurs every six months in May/June and November/December.

Flexible Contract summary

Flexible contracts provide flexibility and allow greater freedom over the timing of purchasing energy. This allows LASER to take advantage of purchasing energy into future years when market conditions are favourable.

LASER believe that all sites can benefit from the flexible procurement approach, especially when combined with bill validation at the point of payment, full contract management, query management and energy reporting.  Laser will continue to keep the Fixed Term Fixed Price purchasing option available to members.

Return to top

Gas

What is a MPR?

Gas meters all have unique numbers to identify their location & details. This number is called a Meter Point Reference Number (MPR).

MPR – A Meter Point Reference number is comprised of 10 digits. If you have an MPR with only 4 digits e.g. '1234' this will have the relevant number of 0's to make it a 10-digit number placed before e.g. 0000001234.

What is a MSN?

MSN - A Meter Serial Number is a sequence of digits & letters that can be found on the front of a meter.  This will be also shown on your invoices.

What types of Gas Meters are there?

There are 4 main types of gas meter:

  1. Hundred Cubic Foot
  2. Ten Cubic Foot
  3. Single Cubic Foot
  4. Metric Meter – Any new meter installations will be Metric meters.

Sites can also have corrector, this is a electronic device that is attached to the gas meter to measure the temperature and pressure of the gas at the site. Sometimes the supplier will bill to the readings shown on a corrector rather than the meter readings.

Understanding your Gas Invoice

Gas invoices from LASER display the following information:

Please use our annotated invoice to refer to each item. [ you will need adobe acrobat reader to open this document ].

  1. Invoice Address – Where the invoice is being sent.
  2. Invoice Number – The identification number for that specific invoice.
  3. Tax Point Date – The date the invoice was issued by LASER.
  4. Supplier Site – The gas suppliers reference (please note this is not the LASER reference number)
  5. Supplier Invoice – This is the gas suppliers invoice number.
  6. Supply Address – This is the site address that is using the gas being charged for.
  7. REFERENCE – (on the left) this is the invoice group number.
  8. REFERENCE – (on the right) this is the LASER account reference – to be quoted if you are calling LASER and have any queries.
  9. Gas supply by – This is the company who have supplied your gas for the invoice period
  10. Meter No – This is your meter supply number (as described previously)
  11. Pres date – This is the date of the most recent reading being billed to.
  12. Pres read – This is the most recent reading being billed to.
  13. Type – This is the type of reading being used. If this is an ‘A’ the read is actual if this is an ‘E’ the read is estimated.
  14. Prev date – This is the date of the opening read being billed to.
  15. Prev read – This is the opening reading being billed to.
  16. Units – This is the kWh of gas used between the two readings
  17. CF – Your meter records the actual cubic feet of Gas, which has passed through it. This cubic foot measurement must be made standard by considering outside influence such as temperature and pressure. The measurement is standardised by either fitting a corrector, which displays a standard reading of gas, pre-defined correction factor, which will not alter during the year.
  18. CV – The Calorific Value of gas is a factor provided by British Gas, which notes the energy quality of the gas supplied to your area. The Factor will fluctuate monthly based on both the energy quality and seasonal conditions. The higher the calorific value, the more energy can be obtained from a volume of gas.
  19. Adj Units – This is the units multiplied by the CF.
  20. kWh’s – This is the amount of energy you are using for the period of the invoice.
  21. Unit Price – This is the price that has been agreed on your contract to charge you at.
  22. Net Value – This is the total cost of the rate being charged.
  23. Climate Change Levy – This is a government-introduced tax on commercial gas consumption, to encourage reduced energy consumption.
  24. VAT – This is the percentage tax that you are charged for your gas consumption.
  25. Amount Due for payment – this is the total cost of the invoice including Consumption, CCL and VAT.

How to read gas meters

Digital Meters

George Wilson U series

To read a digital type meter, use only the white figures. Ignore any numbers in red. Ignore any numbers after a decimal point or which are surrounded by a red border.

The meter reading in the example is 6653 (hundreds of cubic feet).

Digital meter reading example

There may be up to 7 white digits to read, and if the first digit(s) are zero(s) please note these too.

Dial or 'clock' type meters

When reading your dial meter, always remember that dials next to each other revolve in opposite directions.

Ignore the dials marked 100 per rev and the large dial.

Ignore the red dials. Read the other dials from left to right and write down the number that the hand has passed.

Dial meter reading example

This meter reads 6653.

Note - If the pointer is between two figures, write down the lower number. However, if the pointer is between 9 and 0, write down 9.

You will now need to subtract your previous reading from your present reading to work out the number of cubic feet of gas used.

Meter Readings can be sent to LASER at meter.reading@laserenergy.org.uk or by telephone to 0800 484 0840.  Please quote your site name and meter number.

Gas Meter Readings

We encourage customers to take their own meter reads to ensure that billing is kept inline with their consumption, as not all sites are read on a monthly basis by a Meter Reader Agent (MRA) or Meter Reader Officer (MRO).

As an approximate guide, sites with a domestic consumption (below 73,000 kWhs) will be read every 12 – 24 months, sites between 73,000 – 150,000 kWhs and everything over that will be monthly read.

When a meter has not be read for a while due to lack of access, we would then request site contact details so access can be gained by the MRA & MRO.

How to work out your gas bill

You may want to view our annotated invoice to refer to each item. [ you will need adobe acrobat reader to open this document ].

To work out individual meter costs, proceed as follows –

1. Take the previous read from the present read to give the meter units.
2. Times this figure by the Correction Factor to give 100 ft3
3. Times this figure by 2.83 to convert 100 ft3 to M3 (imperial meter calculations only)
4. Times this figure by the Calorific Value
5. Divide this figure by 3.6  – This then gives you the consumption in kWh
6. Times this figure by the Charge Pence Per Unit, to give the cost


Please note that when working your cost out, the individual answers should not be rounded…

Example:

        Present read       3896

        Previous read      3827      = 69 Meter units used

             X  Correction Factor of 1.0271    (commonly 1.02264)

             =  70.8699

            This is now in 100 ft3, which is then converted to M3 by:

            X  2.83   (Imperial calculations only)

            =  200.561817

            X  Calorific Value of 38.494

              =   7720.426584

            /  3.6

           =  2144.56294

           This answer is now in kWh

             X  Charge pence per unit          1.064

           =  2281.814968


For an individual charge, this would be rounded to 2282, which equals £22.82

NOTE: For metric meter calculation omit the stage highlighted in Bold (X 2.83)

Return to top

Electricity

What is a MPAN?

MPAN - A Meter Point Administration Number is a unique 13 digit reference that identifies a specific electricity supply point.

What is a MSN?

MSN - A Meter Serial Number is a unique sequence of digits & letters and can be found on the front of an electricity meter.  This will be also supplied on your invoices.

What types of Electricity Meters are there?

There are 3 main types of electricity meter:

  1. Half-hourly (HH) – Supplies are typically 100kVa and above.  Data is downloaded remotely via a telephone line.  Invoices are issued monthly

  2. Non half-hourly (NHH) – Supplies are typically below 100kVa.  NHH meters are manually read.  Invoices are issued monthly.

  3. Quarterly (Q) - Supplies are typically lower consuming than NHH and have no kVa allowance.  Q meters are manually read.  Invoices are issued quarterly.

 

Available Capacity explained

Sometimes referred to Available Supply Capacity (ASC), this is the amount of electricity made available for your site to pull from the local grid at any one time.  The measurement is in kilovolt-amperes (kVa) and the charge is mainly associated with half-hourly electricity supplies.

Upon meter installation the Available Capacity figure is agreed between the Customer & Distribution Network Operator (DNO) and recorded in a signed Connection Agreement.  The supplier then bills the monthly ASC and collects the payment on behalf of the DNO.  KVa typically costs around £1-3 per unit.

If the ASC is exceeded then the DNO will levy an Excess Available Capacity charge for the volume breached at the same contracted cost per kVa.  For any permanent increases or reductions you will need to contact your DNO who will confirm or deny the request based on the Maximum Demand (MD).  This is the highest level of power that has been recorded by your meter in any half-hour period.

How to read Electricity meters

Digital meters

To read a digital meter firstly you need to be aware of how many rates you are billed for.  For example a single rate charges for consumption at all times, a two rate will have a Day & Night register and Seasonal Time of Day (STOD) meters can have between four and six rates.

By pressing the button usually on the top right of the meter you can scroll through the different registers, with those charging consumption usually displayed as R1, R2, R3 etc.  To work out the consumption per register simply minus the present from the previous reading

Standard Numerical Display meters 

Seen most commonly in the form of Economy 7 meters, the reader is required to note all digits from left to right including any preceding zeros.  Missing off a digit can have a significant impact on billing so be careful when taking reads. 

The meter scale will often appear under each required digit on the meter, for example a 6 dial meter will show under each digit from left to right: 100,000, 10,000, 1,000, 100, 10, 1.

Dial or 'Clock' meters 

When reading your dial meter, always remember that dials next to each other go round in opposite directions.  Always write down the number which the pointer has just passed - this is not necessarily the nearest number to the pointer. 

If the pointer is anywhere between, say, 4 and 5, write down 4. If the pointer is directly over the figure, say 5, write down that figure.  As with the digital meter, when you have worked out the new reading, take away the previous reading shown on your bill or on your records to find the number of units of electricity used.

Half-hourly meters

As the data is downloaded remotely from these meters there is no requirement to take meter readings, however there is a cumulative register which records consumption at all times.

By reading this register at the earliest possible time on the first day of a calender month and again at the latest time possible on the last day of the same month, the difference between the two should be a similar figure to the combined Day & Night consumption charges on your invoice. 

Although discrepancies will occur as the calender month commences and ends at midnight and a multiplier may need to be applied.

Reactive Power explained

This is the difference between the electricity supplied and the electricity converted into useful power.  Electricity loses efficiency over distance travelled and this loss (from leaving the local grid to arriving at the meter) is recorded by the Reactive Power register on the meter, measured in kVArh.

Whether a charge is levied is dependant on your DNO's charging methodology and the Power Factor.  This is the relationship between ‘active’ and ‘reactive’ power and indicates how effectively electrical power is being used.  A Power Factor of 0.9 means there is a 0.1 loss recorded and Reactive Power can be charged, whereas a Perfect Power Factor of 1 means there is no loss so therefore no charge.

To achieve a Perfect Power Factor and avoid Reactive Power charges there are numerous correction devices available on the open market that can be installed on site.

What is a MOP (Meter Operator) invoice?

Industry requirements state that all Half-hourly meters are to have a third-party Meter Operator appointed.  They are resonsible for the installation and maintenance of the meter and communications line that is used to download and transmit the data.

LASER offer a MOP contract through two providers, with invoices issued annually covering 12 month periods from April to March the following year.  These can be identified as the first letter that appears on the Invoice Number is 'M'.

My meter isnt consuming, why I am still receiving invoices?

Despite an electricity meter not being in use the supply will continue to attract monthly or quarterly contractual charges, billed by the supplier.  These include Standing Charges and Available Capacity.

There are two classes of supply removal:

De-energisation

A temporary shut down of the electricity supply with a view to re-instating in the near future, normally due a site being unoccupied pending sale.  Either the main service head service fuses can be pulled or the complete removal of the meter.  The supply can then be easily re-energised when needed with little work required.

However you must be aware that even though no consumption is being used, that until full disconnection is achieved, suppliers will continue to levy standing charges.  It is the customer’s responsibility to liaise with their supplier to ensure meters reach their intended energisation status.

Disconnection

Involves the complete removal of the meter and all cabling from the premise back to source.  This process is mainly required for sites due for demolition or when a replacement service is to be provided.  Once the disconnection has been recognised on the supplier’s system the MPAN is then ‘dead’ and cannot be re-used.  No further standing charges are applied from this point onwards.

Who do I contact in the event of loss of power?

The UK is split into different regions and each is managed by Distribution Network Operator (DNO) so depending where you are located there will be a specific number to call.  The first two digits of your MPAN dicate in which area you fall under. 

The contact numbers LASER Members will require for loss of power are as follows:


Eastern - 10 Area MPANs - Call EDF on 0800 783 8838
East Midlands - 11 Area MPANs - Call Eon on 0800 056 8090
London - 12 Area MPANs - Call EDF on 0800 028 0247
West Midlands - 14 Area MPANs - Call 0800 328 1111
South East - 19 Area MPANs - Call EDF on 0800 783 8866

What is the Feed in Tariff charge?

The Feed in Tariff (FiT) charge is a levy imposed by the Government to fund the Feed in Tariff. (The Feed in Tariff was introduced in April 2010 as an incentive paid to businesses and property owners who generate on-site renewable energy.) This levy is collected from all energy consumers who are supplied by eligible FiT suppliers, with each supplier being allocated their share of the overall Feed in Tariff costs in proportion to their supply of market share.

For more information about the Feed in Tariff, please refer to the DECC website: 

www.decc.gov.uk/en/content/cms/meeting_energy/renewable_ener/feedin_tariff/implementation/implementation.aspx

Return to top

Invoicing

Why do I receive estimated invoices?

Where possible, suppliers will endeavour to produce invoices to actual readings.  This includes reads gained by their meter reader agents or those supplied by customers.  If an actual read is not available the supplier will estimate the bill using the Gas AQ (annual quantity) or Electricity EAC (estimated annual consumption) attributed to each meter.

Do I have to pay on estimated invoices?

Estimated invoices are a recognised form of billing when no actual readings are present.  However should you have a customer reading recorded for the estimated period we can forward this to the supplier to request the invoice is amended.  The supplier is only legally required to obtain an actual reading once every 2 years.

Why have I received credits and recharges?

There are numerous reason as to why suppliers release amended billing.  The most common is due to the supplier obtaining an actual meter reading, which has proven the previous estimated readings to be inaccurate. 

For any other issues we will contact customers in advance of releasing invoices.  If you have any queries regarding billing you have received then please contact our Customer Services Team on 0800 484 0840 or via email to laserbillingenquiries@laserenergy.org.uk

Can I send in my meter reads?

Yes. We have a dedicated email inbox meter.reading@laserenergy.org.uk where all customers with manually read meters can send in their reads. If these can be taken and provided between the 22nd and 27th of a calendar month, as this coincides with the supplier’s ‘billing window’ therefore increasing the opportunity of your reads being used. 

To aid in the efficiency and help improve the accuracy of processing your meter read(s), can we please ask that all further meter reads are submitted using the dedicated Meter Reading form. This can be downloaded by clicking on the below link. 

Meter Reading Form

Use of this form will guarantee that the meter reads will be recorded our system.

Why is there a delay in receiving invoices?

Each invoice we receive from a supplier undergoes bespoke validation checks via our in-house system and any that fail will not generate a customer invoice.  Our dedicated Invoicing Team investigates each invoice failure and endeavour to resolve the issue within 5 working days.

Should this turnaround not be possible the query will be passed onto our Customer Services Team who will notify you of the situation and the course of action taken.

Why I am still paying standing charges when my meter isn’t consuming (static)?

Electricity & Gas contracts have a daily or monthly standing charge applied, which is levied regardless of whether the meter is consuming or not.  Only when electricity meters achieve a full disconnection status do these charges cease.

How do I change my invoices address?

Should you require an amendment to your current invoice address then please contact us in writing via email to laserbillingenquiries@laserenergy.org.uk or by letter to LASER, 1 Abbeywood Road, Kings Hill, West Malling, Kent, ME19 4YT. 

Please note for any customers that form part of a consolidated billing group they will need to contact their Local Authority to request any changes.

Can I receive invoices via email?

Yes.  We can send PDF invoices via email to one recipient, please contact our Customer Services Team to arrange this.

Who do I contact if my site is due to be sold/demolished or there is a change of occupier?

As soon as you are aware of a change of occupancy, sale or demolition then please contact our Customer Services Team either by phone on 0800 484 0840 or via email to laserbillingenquiries@laserenergy.org.uk

Suppliers are now very stringent and can refuse to backdate change of tenancy (COT) requests if they occured several months in the past.  It is imperative to take final meter readings in all scenarios so that accurate billing can be produced.

What are LASER’s payment terms?

Our payment terms are 21 days from the invoice tax point date.

What payment options do you offer?

We can accept payment via cheque, BACS, Direct Debit.

Who do I contact if I have a query?

For any invoice enquiries please contact our Customer Services Team either by phone on 0800 484 0840 or via email to laserbillingenquiries@laserenergy.org.uk

Why are there no meter readings on my electricity invoice?

Should you have a half-hourly electricity meter then only consumption is recorded and billed on invoices.  No meter readings are required as consumption data is recorded by the meter every half hour and downloaded via a telephone line to the Data Collector Agency on a daily basis.

Return to top

TOTAL Fully Managed Contract Information

Can I get more information regarding LASER?

 For an overview on who LASER are and the services we can provide please refer to:

LASER Corporate brochure

 

Can I get more information regarding TOTAL?

 For an overview on who TOTAL are and the services they provide please refer to:

Introduction

Can I get more information regarding AMR meters from TOTAL?

 For more information regarding AMR meters from TOTAL please follow the link:

 

 

Where can I find a list of Emergency contacts?

For a list of Emergency contacts please follow the link

 

 

 

If we are having some work carried out at our site which involves our Gas supplies, where can I find information on who to contact?

For more information on who to contact regarding Siteworks please follow the link:

Siteworks Information

You can download a UK Gas Connections Siteworks form directly from the following link:

UK Gas Connections Siteworks Form

Where can I find a TOTAL Change of Ownership form?

You can download a Change of Ownership form directly from the following link:

Editable Total Change of Ownership Form

 
 

I want to pay my LASER Gas invoice via Direct Debit, Where can I find a Direct Debit form?

To pay your LASER gas invoice by Direct Debit, please complete the LASER Direct Debit form.

Once complete return the form via post to the following address :

LASER Enery Buying Group
1 Abbeywood Road, Kings Hill,
West Malling,
Kent.
ME19 4YT

You are able to download a LASER Direct Debit form from the link provided

Laser Direct Debit Form

 

 

My VAT status has changed, how can I change it?

To make sure you are charged at the correct rate of VAT, please complete the LASER  VAT form.

Once complete please return the form to the following address:

LASER Energy Buying Group
1 Abbeywood Road, Kings Hill,
West Malling,
Kent.
ME19 4YT

You are able to download a LASER VAT form from the link provided

Vat Form

Can I send in my meter reads?

Yes. We have a dedicated email inbox meter.reading@laserenergy.org.uk where all customers with manually read meters can send in their reads. If these can be taken and provided between the 22nd and 27th of a calendar month, as this coincides with the supplier’s ‘billing window’ therefore increasing the opportunity of your reads being used. 

To aid in the efficiency and help improve the accuracy of processing your meter read(s), can we please ask that all further meter reads are submitted using the dedicated Meter Reading form. This can be downloaded by clicking on the below link. 

Meter Reading Form 

Use of this form will guarantee that the meter reads will be recorded our system.

If we are having some work carried out at our site which involves our Gas supplies, Where can I find a Siteworks form?

 

You are able to download a UK Gas Connections Siteworks Form from the link provided:
 
 
 

My CCL status has changed, how can I change it?

To change your CCL status you must complete both of the HM Revenue & Customs CCL Exemption forms, PP10 & PP11.

Once completed these forms need to be sent via post to the following address:
 
LASER Energy Buying Group
1 Abbeywood Road, Kings Hill,
West Malling,
Kent.
ME19 4YT
 
You are able to download a HM Revenue & Customs CCL Exemption PP10 Form from the link provided:
 
 
 
You are able to download a HM Revenue & Customs CCL Exemption PP11 Form from the link provided:
 

 

 

Understanding your Gas Invoice

 

Gas invoices from LASER display the following information:
 
Please use our annotated invoice to refer to each item. [ you will need adobe acrobat reader to open this document ].
 
1.     Invoice Address – Where the invoice is being sent.
2.     Invoice Number – The identification number for that specific invoice.
3.     Tax Point Date – The date the invoice was issued by LASER.
4.     Supplier Site – The gas suppliers reference (please note this is not the LASER reference number)
5.     Supplier Invoice – This is the gas suppliers invoice number.
6.     Supply Address – This is the site address that is using the gas being charged for.
7.     REFERENCE – (on the left) this is the invoice group number.
8.     REFERENCE – (on the right) this is the LASER account reference – to be quoted if you are calling LASER and have any queries.
9.     Gas supply by – This is the company who have supplied your gas for the invoice period
10. Meter No – This is your meter supply number (as described previously)
11. Pres date – This is the date of the most recent reading being billed to.
12. Pres read – This is the most recent reading being billed to.
13. Type – This is the type of reading being used. If this is an ‘A’ the read is actual if this is an ‘E’ the read is estimated.
14. Prev date – This is the date of the opening read being billed to.
15. Prev read – This is the opening reading being billed to.
16. Units – This is the kWh of gas used between the two readings
17. CF – Your meter records the actual cubic feet of Gas, which has passed through it. This cubic foot measurement must be made standard by considering outside influence such as temperature and pressure. The measurement is standardised by either fitting a corrector, which displays a standard reading of gas, pre-defined correction factor, which will not alter during the year.
18. CV – The Calorific Value of gas is a factor provided by British Gas, which notes the energy quality of the gas supplied to your area. The Factor will fluctuate monthly based on both the energy quality and seasonal conditions. The higher the calorific value, the more energy can be obtained from a volume of gas.
19. Adj Units – This is the units multiplied by the CF.
20. kWh’s – This is the amount of energy you are using for the period of the invoice.
21. Unit Price – This is the price that has been agreed on your contract to charge you at.
22. Net Value – This is the total cost of the rate being charged.
23. Climate Change Levy – This is a government-introduced tax on commercial gas consumption, to encourage reduced energy consumption.
24. VAT – This is the percentage tax that you are charged for your gas consumption.
25. Amount Due for payment – this is the total cost of the invoice including Consumption, CCL and VAT.

Return to top

TOTAL POSO Contract Information

Can I get more information regarding LASER?

For an overview on who LASER are and the services we can provide please refer to:


LASER Corporate Brochure

 
 

Can I get more information regarding TOTAL?

 

For an overview on who TOTAL are and the services they provide please refer to:
 

Total Welcome

 

Can I get more information from TOTAL on Moving Premises, Customer Readings and E-billing procedures?

 

For a list of general question regarding TOTAL please follow the link:
 
 
 
You can download a Change of Ownership form directly from the following link:
 
 
 

Can I get more information regarding AMR meters from TOTAL?

 

For more information regarding AMR meters from TOTAL please follow the link:
 
 
 

Where can I find a list of Emergency contacts?

For a list of Emergency contacts please follow the link

 
 
 

Where can I find information on how to understand my TOTAL Gas invoice?

 

For information on how to understand your TOTAL Gas invoice please follow the link
 

 

 

 

If we are having some work carried out at our site which involves our Gas supplies, where can I find information on who to contact?

 

For more information on who to contact regarding Siteworks please follow the link
 
 
You can download a UK Gas Connections Siteworks form directly from the following link:
 
 
 

Where can I find a TOTAL Change of Ownership form?

 

You can download a Change of Ownership form directly from the following link:
 

I want to pay my TOTAL Gas invoice via Direct Debit, Where can I find a Direct Debit form?

To pay your TOTAL gas invoice by Direct Debit, please complete the TOTAL Direct Debit form.
 
Once complete return the form via post to the following address :
 
First Bill Team
TOTAL Gas & Power Limited
Bridge Gate,
55-57 High Street,
Redhill.
RH1 1RX
 
You are able to download a LASER Direct Debit form from the link provided

 

My VAT status has changed, how can I change it?

To make sure you are charged at the correct rate of VAT, please complete the TOTAL VAT form.

Once complete please return the form to the following address:

Total Gas & Power
Bridge Gate,
55/57 High Street,
Redhill,
Surrey
RH1 1RX
You are able to download a TOTAL VAT form from the link provided
 
 
 

If we are having some work carried out at our site which involves our Gas supplies, Where can I find a Siteworks form?

 

You are able to download a UK Gas Connections Siteworks Form from the link provided:
 

 

 

My CCL status has changed, how can I change it?

 

To change your CCL status you must complete both of the HM Revenue & Customs CCL Exemption forms, PP10 & PP11.
Once completed these forms need to be sent via post to the following address:
 
Total Gas & Power
Bridge Gate,
55/57 High Street,
Redhill,
Surrey
RH1 1RX
 
You are able to download a HM Revenue & Customs CCL Exemption PP10 Form from the link provided:
 
 
 
You are able to download a HM Revenue & Customs CCL Exemption PP11 Form from the link provided:
 

 

 

Return to top