Customer Relationship Management
As part of our unique fully-managed service, you will have access to our highly
trained and experienced Customer Relationship Team. We pride ourselves in taking
a proactive approach to managing your accounts, understanding your requirements
and providing an excellent customer service experience.
Our services include:
Dedicated Customer Support Team
You will be appointed a dedicated Customer Relationship Manager who will regularly
consult with you to develop a deep understanding of your portfolio and requirements
to ensure your needs are met and to make sure a high level of service is maintained.
We will also provide a dedicated customer email inbox and respond to all email enquiries
sent to the inbox within 48 hours of receipt.
Query Management, Resolution & Reporting
Our knowledge, dedication and energy industry relationships put us in a strong position
to get queries resolved quickly. We will resolve all invoicing and site queries
on behalf of our customers that utilise our fully-managed service. This includes,
liaising with corporate site contacts, suppliers and industry third parties, providing
timely and comprehensive updates throughout the course of the query and using our
internal escalation process to monitor and review all open queries on a regular
To find out more about our Procurement services email firstname.lastname@example.org